crickex aff Privacy Policy
Your personal information is our highest priority. This policy explains in detail how crickex aff collects, uses, and protects your data.
By using crickex aff's website and services, you are considered to have agreed to the terms of this privacy policy. We ask that you read this policy carefully. The site's Terms and Conditions also apply alongside this policy.
1 Introduction and Overview
crickex aff is an online gaming and sports betting platform that provides services for Bangladeshi users. This privacy policy has been prepared in accordance with the data protection standards applicable in Bangladesh.
When you open an account on our platform, make a deposit, play games, or contact us, you are required to provide certain personal information. This policy clarifies how that information is handled and what rights you have.
2 What Information We Collect
2.1 Information Provided at Registration
When creating an account, we collect the following information:
- Full name and date of birth (for age verification — applicable for ages 21+)
- Mobile number and email address
- National ID number or passport number (for KYC verification)
- Bank account details or mobile banking number (bKash, Nagad, Rocket)
- Residential address
2.2 Automatically Collected Information
Certain information is collected automatically while you use our site:
- IP address and device type
- Browser type and version
- Time of site access and session duration
- Which pages were visited and which features were used
- Information obtained from cookies and similar tracking technologies
2.3 Transaction-Related Information
We record all financial transactions including deposits and withdrawals. This includes the transaction amount, date, method, and associated reference number.
3 Purpose of Information Use
crickex aff uses collected information for specific and legitimate purposes only. Information is not used for any purpose beyond those stated.
3.1 For Providing Services
- Creating, managing, and verifying accounts
- Processing deposits and withdrawals (to complete withdrawals within 5–30 minutes)
- Activating and tracking bonuses and promotions
- Determining VIP membership levels and calculating cashback
- Providing 24/7 support via live chat and email
3.2 For Security and Compliance
- Detecting and preventing fraudulent activity
- Ensuring account security
- Preventing unauthorised access
- Verifying age (confirming 21+)
3.3 For Service Improvement
- Analysing site performance and user experience
- Assisting in the selection of new features and games
- Identifying and resolving technical issues
4 Data Storage and Security
To keep your information secure, crickex aff follows industry-standard technical measures.
4.1 Encryption and Security Technology
Our platform uses SSL (Secure Socket Layer) encryption, which keeps your connection and data transfers secure. Payment information is stored with an additional layer of encryption.
4.2 Retention Period
Relevant information is retained for as long as your account remains active. Even after an account is closed, financial and transaction-related information is retained for the period required by applicable legal obligations.
5 Sharing Information with Third Parties
crickex aff does not sell your personal information to third parties. However, information may be shared in specific circumstances:
5.1 Service Providers
We work with trusted service providers for payment processing (bKash, Nagad, Rocket, bank transfer) and game operations. They may only use the information for the designated task and are required to comply with our privacy standards.
5.2 Legal Obligations
Information may be disclosed upon a lawful order from a Bangladeshi court or competent authority. In such cases, we will provide only the specific information requested.
5.3 Fraud Prevention
Relevant information may be shared with the appropriate security agencies to prevent serious fraudulent activity.
6 Cookie Policy
Our website uses cookies. Cookies are small text files stored in your browser that improve your browsing experience.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security; these cannot be disabled.
- Functional cookies: Used to remember language preferences and site settings.
- Analytics cookies: Collect anonymous statistics to help us understand how the site is used.
6.2 Cookie Controls
You can disable non-essential cookies from your browser settings. However, this may limit some functionality of the site.
7 Your Rights
As an account holder at crickex aff, you have the following rights over your own information:
7.1 Right to Access Information
You may request to view the information we hold about you at any time. This request must be made by email, and the information will be provided after identity verification.
7.2 Right to Correct Information
You have the right to request a correction if any of your information is inaccurate or incomplete. This can be done directly through account settings or via the support team.
7.3 Right to Delete Information
A request to delete information can be submitted along with a request to close your account. However, due to legal obligations, some information may need to be retained for a specified period.
7.4 Right to Object to Processing
You may object to the processing of your information in relation to marketing communications or optional data analytics.
8 Protection of Minors' Information
crickex aff strictly does not provide services to anyone under the age of 21. Age verification is mandatory when registering on our site. If information belonging to a minor is identified or suspected, it is deleted immediately and the associated account is closed.
If a parent or guardian believes their child has registered on our site, please notify our support team immediately. We provide support in both Bangla and English, 24/7.
9 Policy Changes
crickex aff reserves the right to update this privacy policy as needed. If any significant changes are made, a notice will be sent to the registered email address and clearly noted on the site.
Continued use of the site after any changes means you are considered to have agreed to the updated policy. We recommend checking this page regularly.
To learn more about the general terms of use of the site, read our About Us page.
10 Contact and Complaints
If you have any questions, requests, or complaints about this privacy policy, please contact us:
- Live Chat: Use the chat button on the right side of the site for instant contact (24/7)
- Email: [email protected]
- Support languages: Bangla and English
We take all complaints seriously and will try to resolve them as quickly as possible. For general questions, you can also visit our FAQ section.